EAP Services

How can the EAP help me?

We are here for you! The EAP provides supportive counseling services to employees and eligible family members. The program has a broad range of resources that can help employees resolve personal and professional issues. In addition to counseling services, the EAP offers work-life resources and programs for professional and personal development. The EAP is usually available during business hours for on the spot, confidential, and supportive conversations. These conversations are solution-focused and are perfect for anyone needing a moment to decompress and receive supportive words of encouragement so that you can return to your shift in a calm and collected manner

About Us

About Us

What is the Employee Assistance Program?

  • The Broward Health EAP is your safe space to explore solutions for personal and professional well-being.

Why does Broward Health have an EAP?

  • Broward Health recognizes that personal issues can impact an employee’s workplace performance and productivity. The Employee Assistance Program (EAP) is a work-site based resource that offers mental health counseling services, work-life balance guidance, wellness information, resources, and referrals for employees and dependents. The goal of the EAP is to provide confidential assistance to enhance personal and professional well-being through early identification and intervention of workplace problems.


  • Just as Broward Health caregivers protect patient information, all contact between you and the EAP is confidential and protected under HIPAA. No information can be reported about you or about your use of the EAP to anyone (including your supervisor) without your written consent, except when required by law. Nothing is included in your medical record or personnel file.
  • We have earned the trust of the hundreds of Broward Health colleagues who use the EAP’s support services, and we are here to help you, too!

Who is eligible for our services?

  • The EAP extends wellness services and healthy solutions to benefits-eligible employees and their household members and dependents under age 26.

How much will it cost?

  • Services from Broward Health’s EAP licensed professionals are completely free and unlimited. Sessions are available at the EAP office, virtually, or at your work site.
  • You can request a referral to one of the community-based clinical providers who are part of the EAP panel (Aetna Resources for Living). Four free sessions per issue per year are available.
  • 4 free weeks of Talkspace is available from Aetna Resources for Living.

Our staff

Susan Bedrin, Psy.D., BCB
Director, EAP

Dr. Susan Bedrin is a Licensed Psychologist and Board Certified in General Biofeedback. She earned her Doctor of Psychology degree from Nova Southeastern University and her biofeedback board certification from the Biofeedback Certification International Alliance. She has a background in Clinical Health Psychology and has experience working in both medical and psychiatric hospitals and in private practice. She has been with the Broward Health EAP since 2013.
Andrea Ciaravino, LMHC
Coordinator, EAP

Andrea Ciaravino, LMHC, is the Coordinator of the Employee Assistance Program. Ms. Ciaravino’s professional background is comprised of 25 years integrating all areas of Human Resources with a current focus on mental health and wellness. The diverse industry experience of hospitality, real estate and healthcare provided exposure to many facets of people, challenges, and experiences. Following the designation of License Mental Health Counselor, Ms. Ciaravino has enjoyed all aspects of assisting others with their psychological health in various inpatient, outpatient, emergency, and corporate settings.
Maureen McManus, LMHC
Counselor, EAP

Maureen McManus, LMHC, is a licensed mental health counselor who obtained her Master of Science degree in Clinical Mental Health Counseling from Nova Southeastern University and Bachelor of Science degree in Psychology from Florida State University. Maureen has worked in community mental health, private practice, as well as working for over 10 years in the hospital setting. As such, Maureen is familiar with various departments within the hospital, how they interact, and many of the responsibilities and stressors that go along with those roles. Maureen pulls from a variety of therapeutic modalities depending on the best fit for each client and looks forward to helping you move forward.

Contact Us

Contact Us

Office hours

8:30 AM to 5:00 PM


ISC Building
1608 SE 3rd Avenue
Ft. Lauderdale 33316

Aetna Resources for Living

Available 24/7: 888.238.6232

Download our Intake Form Here
Please download, complete, and return the document to [email protected]. For help completing our form, please use the following instructions, Intake Form Completion & E-Signature Instructions or call our office with any questions.

Internal EAP Services

Services - Internal

Broward Health employees

  • Coaching/skills training
  • Relaxation techniques 
  • Conflict resolution
  • Referrals/community resources

Issues we address include

  • Stress/anxiety
  • Depression
  • Grief
  • Adjustment to change
  • Substance abuse
  • Work/life balance
  • Relationship difficulties with coworkers 

Threat of Violence (TOV) phone number: 954.369.5635

For employee-on-employee threats of violence
Threats include acts of verbal and non-verbal aggression, as well as physically intimidating or harassing behavior
Available 24/7 for non-emergency situations
Provides recommendations and referrals

Services For Management

A CISD is a group intervention conducted by the EAP with the employees directly affected by a traumatic event. Typical critical incidents may include the following:

  • Injury or death of an employee
  • Injury or death of a patient
  • Violent event at the workplace
  • Natural disaster

CISD’s are typically conducted 72 hours post-event but can occur later. An effective intervention requires timing and planning. When an event has just occurred, it is quite difficult to pull all parties together to meet in a meaningful way. People are reeling and many choose to seek their own supports—their family, friends outside of work—and may retreat briefly from the worksite, or simply be in shock and not able to benefit from a CISD until a few days later.

Even though CISD may come a bit later, there are immediate ways EAP can help. EAP can directly support the manager reporting the incident and assess the situation to determine what is needed. The EAP will help make an action plan which may include the following:

  • The Manager can make a brief announcement addressing the matter, reassuring staff, and reminding them that they can call EAP for individual support 24/7.
  • The EAP can provide a “defusing”—a very brief meeting to relay what has happened and reminders of how to take care of themselves and use the EAP.
  • The EAP can provide handouts and information that may be helpful to distribute to employees.
  • Preliminary planning for CISD. As mentioned above, CISD will typically be planned for at least 72 hours post-event.

To schedule a CISD, call the Employee Assistance Program: 954.847.4327

When there is a pattern of declining work performance and disciplinary action may be likely, the manager should refer the employee to the EAP. The manager should consult with the on-site EAP for assistance in working with the employee.

A “Manager Referral Form” should be completed for each formal referral. Referrals may be done in conjunction with corrective actions. Based on the nature of the job problem, the referral may be voluntary or mandatory.

When making a formal referral, the following should be included in the manager’s discussion with the employee:

  1. Documentation and review of job performance problem areas.
  2. Encouragement to meet with the on-site EAP since a personal problem may be contributing to job performance problems.
  3. Reassurance that participation in the EAP will not jeopardize job security or possible future promotions and will be viewed as a positive step.
  4. Except in cases of mandatory referrals, participation in the EAP is voluntary and the personal responsibility of the employee.
  5. Job performance remains the criteria for corrective action procedures
  6. Participation in the EAP does not affect disciplinary action that has already occurred.
  7. If the employee accepts the referral, the employee should make the initial call for an appointment with the on-site EAP. At the discretion of the manager, the initial appointment with the EAP may be scheduled during the employee’s work hours. If the employee follows through with EAP recommendations, additional appointments may be scheduled during off work hours.

Employees may be required to seek assistance through the EAP in the following situations:

  1. After investigation of the incident, an employee with a confirmed positive Reasonable Suspicion Drug Test may be required to seek evaluation, counseling, and treatment through the EAP. The employee must follow through with any treatment recommendations. The employee is responsible for any costs incurred for treatment that are not covered by the health plan. There will be a final corrective action for violation of the Broward Health Drug Free Workplace Policy.
  2. Employees who present a safety threat to themselves or someone else may require a mandatory referral to the EAP. Irrational behavior or verbal misconduct may also require a mandatory referral. The manager may initiate a mandatory referral only after consultation with the EAP and the Regional Director, Human Resources or designee. Examples that would warrant this referral would be suicide threats, impaired behavior, acts of intimidation, or threats/inappropriate behavior towards patients, employees, or visitors.
  3. Failure to follow through with a mandatory EAP referral and recommendations may result in corrective action up to and including termination.
  4. Employees participating in the EAP as a result of a management referral will be required to meet existing job performance standards. Participation in the EAP does not replace or prevent corrective action, if deemed appropriate by management.
External EAP Services


Aetna Resources for Living is a Broward Health sponsored program, available at no cost to benefits-eligible employees and their household members, including dependent children up to age 26. Services are confidential and available 24/7.

Program Features

  • Up to 4 free sessions per issue per year with a provider in the community
  • Legal (30 minute consultation per issue/60 minute ID theft consultation for victims of ID theft)
  • Financial (30 minute telephonic consultation per issue)
  • Daily life assistance provides personalized guidance and referrals for child care, parenting, elder care, caregiver support, special needs, home repair and improvement, school and financial aid research, etc.

Online Digital Resources

  • Includes articles, videos, chat therapy, myStrength, legal/financial tools, webinars, discount center, etc. 
  • www.resourcesforliving.com
    • Username: BrowardHealth
    • Password: EAP
  • Chat therapy—4 free weeks of Talkspace
  • Use your counseling sessions to connect with a counselor virtually.
  • myStrength—free wellness app



There is a free wellness app available to all Broward Health employees through Aetna Resources for Living. Like a virtual gym for the mind, myStrength offers a range of proven self-help resources empowering you with tools and inspiration to manage life’s challenges and strengthen overall well-being.

Each time you come to myStrength, you’ll find new and unique personalized applications like motivational resources and e-learning programs to help you maage anxious or depressive thoughts or feelings. You will also find tailored wellness tools just for you and spiritual materials if you like, to help you build a strong mind, body, and spirit.

It’s easy to get started. Give myStrength a try today.

Sign up on the Aetna Resources for Living website:

Username: BrowardHealth
Password: EAP